The Work Side: Transformations
Successful business transformations are fueled by the ability to learn from the past, the desire to change for a better future with speed and velocity while being very much centered on people: customers and team members.
Your strategy requires a focused approach and deep understanding of your customer, their end to end journey and the pain points they face in that journey.
Your team members need to understand the customer and be fired up about taking care of customers in their journey by minimizing paint points. Select your team carefully, ensure they are maniacal about winning customer experiences and being outstanding brand ambassadors. Recognize and celebrate those behaviors. This will help accelerate growth and create a winning environment for all.